As a business owner, you aim to make your clients happy. However hard you try, you may encounter some that you just cannot please. The ensuing dispute could make you wonder why you ever got into business in the first place, as well as potentially costing you a lot of time and money.
While there is no way of ensuring that everyone in the world is pleasant to deal with, there are several steps you can take to prevent a customer from ruining your enjoyment of business.
Choose who you work with carefully
It can be tempting to say yes to everyone, especially when you first start up or when business is down. Yet some of those customers may be turning to you because others have turned them away. Doing some research on the internet and among contacts can help you filter out potential customers that are not worth the trouble.
Document everything
You need a comprehensive written contract with your customers. If they present you with one to sign, get your legal representative to check it thoroughly to avoid any nasty surprises. Clear contracts leave less room for misunderstandings and, provided you abide by what the contract says, can protect you in the event of a legal dispute.
Know when enough is enough
Things can change. Just because someone was a great client does not mean they will be forever. If the relationship no longer works for you, and you cannot find a way to improve things, then look for a way to end it as soon as possible. The longer you leave a malfunctioning relationship, the more likely problems are to arise.
If you’re facing a legal challenge from a client, it’s important to have experienced guidance behind you.