Disputes between trucking and shipping companies and their customers are common due to different issues, such as delayed deliveries and poor communication. And in most cases, these misunderstandings lead to lawsuits.
The following are four tips to help you run a company in the logistics industry effectively:
Have a competent staff
Every member of your staff, from truck drivers to warehouse employees, should be skilled in the tasks they handle. If one party fails to perform their duty competently, you may conflict with a customer.
Invest in quality equipment
You should use good quality equipment to transport and store goods. These include boxes, wrapping materials, packing tapes, ropes, cables, chains, pallet racks and so on. With quality equipment, you should store and transport goods safely.
Tracking packages can save you from losing goods, and you can quickly locate an item if an unexpected issue occurs. You can track goods in real-time, or you can do so when they move from one department to another, such as, from warehousing to sorting. Your customers should also access such information, as this can give them peace of mind.
With the advancement of technology, tracking goods has become easier.
Have a reliable communication method
Poor communication can lead to customer dissatisfaction. You should have a reliable communication method. Providing timely updates and having a team ready to answer calls and respond to emails are also beneficial. Lawsuits regarding delayed deliveries mostly stem from poor communication.
In addition to communicating effectively with customers, your employees should be able to contact you or the manager quickly. Everyone should be on the same page.
The above-discussed tips can help you run your trucking/shipping company successfully. However, a dissatisfied customer may still take legal action against you for a misunderstanding. If this happens, get legal guidance to protect your business.