Part of running a business is having the supplies you need to take care of your customers. You’ll have to depend on vendors for most of these. While many vendors have great customer service policies, there are some that leave a lot to be desired.
Trying to find ways to work with these difficult vendors can be a challenge, but it’s necessary when they’re one of the only vendors that offer what you need. It’s important to remember that supply chain delays can affect vendors, so this might be a contributing factor.
Rely on written communication
One of the best ways you can ensure you get what you need from vendors when you’re supposed to is to handle everything in writing. Ideally, you’ll have a contract that includes terms for both sides. If the vendor isn’t complying with the contract, you can turn to the resolutions listed. Other written communication is also a good idea since you can refer to it if necessary in the future.
Handle your side of the agreement
Review the vendor issues to determine if there’s anything you can do to help the process. In some cases, delays may be caused because there’s a problem with something on your end. The vendor should alert you to anything like this, but it might be delayed if the vendor is busy or shorthanded.
Ultimately, you may have to call the terms of the contract into effect if the vendor is consistently dropping the ball. If this requires you to take legal action, make sure you have someone on your side who’s familiar with these matters. Be sure you learn your options early so you can protect your company’s interests.